Shipping policy
Order Processing
All orders placed on AirportRun.live are processed within 1–5 business days after payment is received, excluding weekends and holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information (if applicable).
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout and vary based on:
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Destination
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Shipping method selected
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Order size and weight
Estimated delivery times are provided for convenience only and are not guaranteed.
Shipping Delays
We are not responsible for shipping delays caused by:
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Carriers
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Customs processing
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Weather conditions
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Incorrect or incomplete shipping information provided by the customer
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Events beyond our reasonable control
Delivery delays do not qualify an order for a refund, return, or exchange.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at checkout.
If an order is returned to us due to:
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Incorrect address
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Incomplete address
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Failed delivery attempts
We are not obligated to reship or refund the order. Additional shipping fees may apply if reshipment is approved at our discretion.
Lost or Stolen Packages
AirportRun.live is not responsible for lost or stolen packages once the carrier confirms delivery to the provided address.
If your package is marked as delivered but cannot be located, please:
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Contact the shipping carrier directly
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Check with neighbors or building management
No refunds or replacements will be issued for lost or stolen packages.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, you must contact us at admin@airportrun.live within 48 hours of delivery.
Please include:
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Your order number
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Clear photos of the item and packaging
If approved, we may offer a replacement or store credit at our sole discretion.
Refunds will not be issued.
International Shipping
International orders may be subject to:
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Customs duties
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Import taxes
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Brokerage fees
These charges are the sole responsibility of the customer. We are not responsible for delays or fees imposed by customs authorities.
All Sales Are Final
By placing an order on AirportRun.live, you acknowledge and agree that:
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All sales are final
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Shipping issues do not qualify for refunds or returns
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Our No Refund / No Return Policy applies to all shipped orders
Contact Us
For shipping-related questions, please contact:
📧 admin@airportrun.live